At Christmas Joy Market by Roman Sales Store, we are dedicated to bringing elegance and lasting joy to your holiday celebrations. Our commitment to quality extends from our beautifully crafted decorations to every aspect of your shopping experience, including shipping and returns. We want you to feel confident and delighted with your purchase.

Shipping Policy

We ship our festive decorations worldwide, bringing holiday cheer across the globe (excluding some remote areas and parts of Asia).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Options & Delivery Timelines:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order is on its way, so you can follow its journey to your home.

Our Hassle-Free Returns & Exchanges Policy

We want you to be utterly delighted with your Christmas Joy Market purchase. If for any reason you are not completely satisfied, our straightforward returns and exchanges policy is here for you.

Returns & Exchanges Timeframe:
We gladly accept returns and exchanges for most items within 15 days of you receiving your order.

The Returns & Exchange Process

To initiate a return or exchange, please follow these simple steps:

  1. Contact Us: Within 15 days of delivery, please email our dedicated customer care team at [email protected]. Use the template provided below to ensure we have all necessary information to assist you quickly.
  2. Wait for Instructions: We will respond within 1-2 business days with authorization and specific instructions for returning your item(s). Please do not ship anything back to us without first receiving these instructions.
  3. Pack and Ship: Securely pack the unused and undamaged item(s) in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip. Ship the package to the address we provide.
    Please note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent).
  4. Processing: Once we receive and inspect your returned item, we will process your exchange or refund. You will receive an email notification confirming the completion.

Refund Timelines & Methods

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to be processed and appear in your account, depending on your financial institution’s policies.

Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Condition of Returned Items

To be eligible for a return or exchange, items must be:

  • Unused and in the same condition as when you received them.
  • In the original packaging with all tags still attached.
  • Accompanied by the original order confirmation or receipt.

⚠️ Important Note: Final Sale Items

Due to their personalized or seasonal nature, the following product categories are considered FINAL SALE and are not eligible for return or exchange unless they arrive damaged or defective:

  • Assorted or custom decoration sets

If a final sale item arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we will gladly resolve the issue for you.

Return & Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the required information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Christmas Joy Market Customer Care Team,

I would like to request a [return / exchange] for my recent order.

Order Number: #[Insert Your Order Number]
Order Date: [Insert Order Date]
Name: [Your Full Name]
Email Address: [Your Email Address]

Item(s) to be returned/exchanged:
– Product Name: [e.g., Artificial Christmas Garland – Blue Colored]
– SKU/Item Code: [If available on your invoice]
– Reason for return/exchange: [Please specify]

I have read and understand the returns policy stated on the Christmas Joy Market website.

Thank you for your assistance. I look forward to hearing from you soon.

Sincerely,
[Your Name]

Damaged or Defective Items

If your order arrives damaged or is defective, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photographs of the damaged item and its packaging. We will arrange a replacement or refund and provide a prepaid shipping label for the return.

Thank you for shopping with Christmas Joy Market. We are committed to ensuring your holiday decorating experience is as magical and stress-free as possible.

The Christmas Joy Market Team
Bringing Elegance and Joy to Your Holidays